Frequently Asked Questions
How long does it take to process an order?
For in-stock orders, we typically process your order within 1-3 business days and update the order status. Once the order is processed, you will receive a notification email with a tracking number.
If your order includes pre-order items, the order will be held until the pre-order products are ready before being shipped together. Please note that the estimated shipping time displayed on the website is approximate. For the specific shipping time, please consult our customer service.
Is shipping free? How much is the shipping fee?
We apologize, but metlmax currently does not offer free shipping. The shipping fee is based on the order weight, destination, and service, and it will be displayed during the checkout process.
Does the price include customs and other taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please consult your country's customs office to determine these additional costs before making a purchase.
What if my package arrives damaged?
Please understand that minor box damage may occur during international shipping. If you would like better protection for the packaging, please contact our customer service to inquire about relevant fees. If you receive a package that is severely damaged, please check if the contents inside are intact. Send photos of the damaged packaging and its contents to support@metlmax.com via email, and we will arrange for a replacement or refund (if applicable).
What should I do if I haven't received my order confirmation?
If you haven't received your confirmation email within 24 hours, please check your spam or junk folder before contacting us at support@metlmax.com.
How can I track my order?
Your shipment confirmation email includes your tracking number and carrier information. You can track your package on the carrier's official website after 24 hours. If you have trouble tracking your parcel, please email support@metlmax.com.
What should I do if I entered the wrong shipping address?
Please email support@metlmax.com as soon as possible if your shipping address is incorrect.
What if the tracking information says my package could not be delivered?
Please contact your local post office first for further details. If you still need help, email support@metlmax.com.
What currency are your prices listed in?
Prices listed on our website are in USD (United States Dollar).
How can I contact customer service?
Please email support@metlmax.com. For after-sales inquiries, include your order number, product information, and a description of the issue. Photos or videos can help our team understand the problem.